There are a number of ways one can contact National Charity Services for help. Keep in mind that NCS will only help those that are living in Kaldus. Even if someone has a Kaldan telephone number, they will not be able to contact NCS. As with Emergency Services, NCS will use the IP address to do a location lookup. Once an address has been found, then the call will be routed to the local service center. If the IP address is not a Kaldan IP address, then there is no way to connect with a local service center.
In all instances, the person in need must have an email address, and an NIN. Assuming you have an NIN, but no email address, one would be able to acquire an account with Ka-Tel. From there, they will be able to acquire a mail.ka email address. This will definitely be NIN@mail.ka. They might also have an alias as well, but this is not required. If they a faculty, or student of a school, then they also have an edu.ka email address. In either of these options, the email address is free. If the person in need does not have computer, they can go to a library, and log in with the webmail service. In either instance, there will be an email login field.
The first option will be email. As noted, an email address is required, so it would make the most sense to use email. The person in need will compose an email to cs@211.ka, and be as descriptive as possible with their problem. In addition, they should provide the county that they live in. This is to make sure the customer representative will provide as accurate of information as possible. All emails will come from a cs followed by 5 digits, and then @211.ka. For example, one might receive a reply from cs01485@211.ka. This will allow for a communication with a single representative rather than everything getting lost with a various representative every time they write.
The second option will be telephone. Anyone living in Kaldus can dial 211 from their phone. A database lookup will be done, and that would route the caller to the appropriate service center. Customer service by phone is available from 7AM – 7PM, and this number will also support RCS. The person in need will provide their email address, NIN, telephone number, and what they are in need of. The representative will collect the information needed, and inform them that they should receive an email with all of the options available. The representative will then do a services lookup in the database. All of the information will be sorted into a .pdf file which will then be emailed to the person in need. This will eliminate any confusion, or human error that would otherwise happen if they were to receive their information by telephone.
The last option will be for the person in need to go to https://211.ka, and research the help options that they will need. This database is the same database that a customer representative will have access to. They will still be required to provide all of the information required, and they will still receive an email from the system to provide all of the options in a .pdf file. If need be, the person in need can print the .pdf file out. If they are using a library, or Internet café, they will have to pay for the prints, but this will be much cheaper than having a computer, and printer.